Last week I decided to email the Vera Bradley customer service people and I was delighted to find out that if the purchase has been made within one year, and if the deem the malfunction to be due to normal wear and tear, then they will replace the item. Even better is the fact that this was still true despite the fact that I did not have a receipt nor did I know the exact date of my purchase. So I sent my wallet off to Vera Bradley and last Friday I got an email that they are sending me a replacement wallet since they believe my wallet was only damaged due to normal wear and tear!
This made me sooooo happy! I cannot wait to get my wallet back! The only sad part is that it will ship in 5 to 8 business days and I leave on Friday so it might not arrive before I leave! I'm praying that it does - otherwise we're hoping Melissa (a friend here who has graciously offered to help me with my mail this summer) can catch the package this weekend and then she'll send it to me!
Another nice thing about Vera Bradley customer service? Although I thought I had emptied my wallet completely - I forgot to empty the items within one of the pouches. Today I got a letter in the mail from Vera Bradley and enclosed were those items that had been in the pouch. How nice is that?! This latest experience with them makes me very glad that I choose to buy products from them and I will definitely continue to do so!!
Smile: My dad surprised me and had Bobby flown in this past weekend so that I could spend time with him (Bobby) while also spending time with my dad! What a wonderful surprise (but sadly, no pictures were taken!)!!!
Extra Smile: I will be back in Bobby's arms by the end of the week!!!
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